Customer Service

We want to make the return process as easy as possible for you! To get started, visit our Return Policy page for step-by-step instructions.

If you still need assistance after reviewing our policy, our team is here to help. Just submit a request here and select “How do I start a return?” and we’ll walk you through the next steps.

We know how exciting it is to receive your order! You can check your order status anytime by visiting the Order Status Page. If you have an account set up with us, you can also log into your account for order history and status information.

If you still need assistance with your order, our team is here to help. Please submit a request here and select “Where is my order?” We will investigate and help resolve the issue as quickly as possible.

We know how important it is to track your charges. When you place an order, we pre-authorize your card to confirm funds, but this is not the actual charge. Debit cards may show it as a charge but this should only be temporary as those funds are typically made unavailable by your financial institution.

Once your order ships, we officially charge your card, and the pre-authorization should disappear, leaving only the final charge. For multi-part orders, you’ll be charged as each shipment goes out—don’t worry, shipping is only charged once on the first shipment.

For any charge-related questions, please submit a request here and select “General Inquiry.” Please include your order number, and we will be happy to assist you.

We want to ensure your order reaches you smoothly! You can track your order right on our site!

• You can track your order anytime by visiting the Order Status page. If you have an account set up with us, you can also log into your account for order history and status information.
• We also send shipping confirmation emails that have your tracking information. Check your email for this message. You may need to look in your spam folder if you do not see it.

If you still need assistance with your order, our team is here to help. Please submit a request here and select “Where is my order?” and we will help resolve the issue as quickly as possible.

We want to make this right as quickly as possible! To request a refund or a replacement, please click here and select “I have a problem with my order?”

In some cases, we may ask for photos of the damaged part to help speed up the process. If the damaged part needs to be returned, our customer service team will guide you through the next steps.

We appreciate your patience and look forward to resolving this for you!

We’re sorry for the mix-up and want to make things right! To request a refund or a replacement, please click here and select “I have a problem with my order?”

To speed up the process, here are some helpful details you can provide when submitting a request:

• If you received a completely different item (Example: You ordered a belt but received a motor), please share the part number of what you received so we can determine the next steps.
• If the part number matches but doesn’t fit (Example: You ordered belt #1234, received belt #1234, but it’s too short), let us know the measurements of both the old and new part, along with your appliance’s model and serial number. This helps us confirm whether the correct part was ordered and the next steps to take.

We understand how important it is to receive your refund quickly! You can check the status of your refund right on our site!

• Log into your account for status information.
• If you placed your order as a guest, please click here and select “I have a problem with my order” and we will be happy to assist you!

Refund timelines:

• Processed returns typically take 2-5 business days to show up on your original payment method.
• If you don’t see your refund, please check your return tracking to confirm delivery to our Canton, Michigan warehouse.
• If your return has been received but it’s been more than 5 business days without a refund, please click here and select “I have a problem with my order” Please include your order number and return tracking number. We’ll be happy to review and assist.

If you received an email from us about an issue with your payment, it means we were unable to process the payment for your order.

To resolve this:

• If you no longer need the order, you can reply to the email you received and request a cancellation.
• If you still wish to receive your order, you can log in as a guest with your order number, last name and zip code. This will take you right to your Order Detail and you can update your payment method there.